Shipping policy
Thank you for shopping at Galaxy Store.
This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
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All orders are processed within 1–3 business days (Monday–Friday).
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Orders are not processed on weekends or holidays.
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High order volumes or customs delays may extend processing times, but we will notify you of any significant delays.
2. Shipping Times
Our standard estimated delivery time is:
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Standard Shipping: 3–4 weeks
(21–28 business days)
Shipping times may vary depending on your location, customs processing, or carrier delays.
3. Shipping Rates
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Shipping costs are calculated at checkout based on destination and shipping method.
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We may offer free shipping promotions during special events or holidays.
4. International Shipping
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We ship worldwide to most countries.
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Buyers are responsible for any customs fees, taxes, or import duties charged by their destination country.
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These costs are not included in our product prices.
5. Order Tracking
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Once your order is shipped, you will receive an email with your tracking number.
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Please allow up to 48 hours for tracking updates to appear.
6. Incorrect Address
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Please ensure your shipping address is accurate before submitting your order.
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Galaxy Store is not responsible for delays or lost packages due to incorrect addresses.
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If an order is returned to us due to an address issue, you may be responsible for reshipping costs.
7. Lost or Delayed Packages
Galaxy Store is not liable for packages delayed due to:
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Incorrect shipping addresses
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Customs processing
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Carrier delays
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Weather conditions
If your package appears lost, please contact us and we will assist in tracking it.
8. Damaged Packages
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If your order arrives damaged, contact us within 48 hours with photos of the damaged items/packaging.
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We will review the claim and provide a replacement or refund if eligible.
9. Contact Information
If you have any shipping-related questions, please contact us:
Email: galaxyprimestore.contact@gmail.com
